The Business Official makes no physical appearance in Five Nights at the Krusty Krab and Five Nights at the Chum Bucket, but he does serve as the temporary Phone Guy, leading the player throughout the week. It is theorized that he is the one who burnt down The Krusty Krab, and is the one who built the Animatronics. He is known to be a Hitman.
The Business Official directs the player throughout Five Nights at the Chum Bucket, giving them hints about surviving the night. An example, is the official telling the player to have the flashlight on when Mr. Krabs becomes active.